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Mandatory Booking Code – Product Update June 4th 2017

Release 23 of BookingHawk.com adds more flexibility and adaptability to the ever popular online booking system. This release sees two significant changes move into our live site. So without further ado…

Mandatory Booking Codes

For a while now, it has been possible to allow your customers enter codes at booking time to either:

  1. Get a discounted booking
  2. Bypass an otherwise mandatory booking deposit

The latest  release sees the addition of mandatory booking codes. This feature means that a customer cannot attempt  to make a booking for your service unless they are in posession of a booking code. This feature means that the online booking system is now suitable to for a room booking system.

The following screen shots demonstrate how this new functionality operates:

room-booking-system-step-1

Step one of the booking process remains unchanged. The user selected the date, time and asset (in this case room) that they wish to book

room-booking-system-step-2

Step 2 of completing a booking which requires a mandatory booking code. A user is required to enter in a booking code. This code is controlled by the administrator of the business. The code can be amended, edited or remoed by the admin at any time.

room-booking-system-step-3

Once the user has entered in a correct and valid code, they are then presented with the final booking screen. They may now complete their booking.

Control How Much Of Your Calendar Your Customer Sees

Previously, you could limit the amount of your calendar that your customer saw, only in months. This latest release facilitates you to set the limit in days, months or weeks. This is a useful feature where your assets are in high demand.

booking-system-day-control

A new control set allows a business to have a higher degree of granularity around how many days their customers may view their calendar in advance. Here, the business is observed to set the limit to 2 weeks.

best-booking-system-for-days

This 2 week control is reflected on the business profile page. Here we can see that a customer only has 2 weeks visibility into the booking availability of the business.

online-booking-software-configuration

In the above image, the administrator can be observed setting the amount of visibility to 5 days.

5-day-visibility

The 5 day visibility setting can now be observed on the business profile page which the customer sees. The calendar and visibility in the dashboard is unaffected.

And The Rest…

Additional updates include:

  • Configurable email setting for appointments. Now a customer is always emailed their booking information and the business admin can optionally add a message that will be included with each email
  • Updated auto booking emails with more accurate hyperlinks
  • Enhancement to event booking notes
  • Improved product branding with the replacement of Booking Hawk with BookingHawk.com
  • More information about customer/patient/case notes added to the homepage of BookingHawk.com
  • Updated invoice template
  • Updated terms and conditions
  • Updated privacy statement
  • Order added to the timetable overview page in the business dashboard
  • Manage Booking page will no longer return bookings that are in the past to a customer. The business admin can still see all past bookings in the dashboard
  • Option granted to admin for whether or not they display the appointment end times to the customer
  • Fix added for missing style on event booking management page for customer
  • Ability added for an event attendee to book more than one place at a time when making an event booking

Customer Notes – Update May 21st 2017

The latest release of our software sees the introduction of some very exciting features. The biggest of which is customer notes. Once again, these changes are a result of feedback and suggestions from businesses using BookingHawk.com. Keep the suggestions coming!

Customer/Patient Notes

Now when you add a note to a customer, it will appear alongside every booking that they make. This will allow you to track their history. It will prove particularly useful to business using the system in a clinical environment such as physiotherapists or nutritionists. To see an example of customer notes in action, see this short video.

Existing Customer Search

BookingHawk.com now remembers customers! This makes it easier for the business owner to create a follow up booking for a customer.

Improved Search Engine Visibility

We yet again made enhancements to our system to facilitate improved search engine visibility. These changes are behind the scenes and you probably wont notice them. But we felt it important to let you know that we work hard to make your business visible to people searching online!

Better Self Management Experience

Previously, when a user cancelled their booking using the ‘Manage Booking’ link on the homepage, they were redirected to the BookingHawk.com home page. Now when a user cancels their booking with your business, they are redirected to your business profile page. Thus making a re-booking of an alternative date/time much easier.

Ability to Search For Event Only Businesses

If you are using BookingHawk.com to run events (Pilates classes / walking tours / once off fun runs etc) a user may now search for your organisation using the search bar in the header of the home page.

And The Rest…

Additional updates include:

  • Improved mobile experience by further optimisation of the display for smaller screen sizes.
  • Updated text on action buttons in the business owner dashboard to make use of the system easier.
  • Updated messages on business profile page when no times are available. This change prompts customers to call your business if there are no suitable times available.

May 1st 2017 – Minor Improvements

The latest product release includes some minor improvements but is really a stepping stone toward our next major feature release. Updates to the product schema mean that the next release will be less risky. Regarding the improvements for online bookings, the following minor adjustments have been made:

  • User is now advised to check their spam folders for confirmation booking emails. This comes on the back of one report that a user had observed an email automatically going to their spam folder.
  • Upgrade in our security which is never a bad thing.
  • Ability to have a separate event booking confirmation email subject, to the event name. Previously, the email the user received, automatically had the subject line with the name of the event. Now the event facilitator can decide to have a separate subject, for example, “Thank you for booking your place in the pilates class”
  • The timetable that the business owner sees when they login to the dashboard is now automatically ordered chronologically.