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BookingHawk.com Just Got Even Better

BookingHawk.com Just Got Even Better

Below are the list of features and fixes that have gone live in our Nicholas release for August 2018! All new features are a result of direct customer feedback, we love to build the system that you want to use.

New Features

  1. Add To Calendar
    • When clients make a booking through for either a standard appointment or one of your events, there is now a quick, easy and secure way for them to add the booking to their favourite calendar.
  2. Private Bookings
    • BookingHawk.com was designed with SEO in mind (ie, encouraging Google and other search engines to rank your pages as high as possible). However, many of our clients have run events that they do not want the world to know about. With that in mind, users now have the option to have any combination of their appointment, events pages added to the BookingHawk.com sitemap file.
  3. Optional Payment For Events
    • As an event facilitator, you have always had the choice whether or not to take payments for your event. So if you said your event cost €100 to attend and clients had to pay a deposit of €50, the client always had the choice whether to pay €100 or €50 when they made their bookings. Now with our optional payment feature, you can offer your client the option to pay in full, pay a deposit, or not pay when booking. A subtle improvement, but one that our clients were asking about for weeks!

Improvements

  1. We noticed that the email an event facilitator received from the system to tell them about a new booking looked a little garbled, we have straightened it out!
  2. We no longer show a ‘Book’ button on the event page if the event is sold out (we wondered why we didn’t think of that sooner…)
  3. Pictures are no longer mandatory for your event pages.

Product Update June 2018

Here is a list of the latest improvements to online booking and scheduling system BookingHawk.com. These features went live in the last week of May 2018 when the ‘Keown’ release went live:

  • GDPR features
  • Defects resolved for printing invoices and exporting data
  • Customisation of the Event button
  • 17 new quotes added for booking confirmation emails
  • Automatic emails to notify clients of credit card refunds
  • Improved date display for long running events

Data Protection, GDPR and BookingHawk.com

As you are aware, The General Data Protection Regulation (GDPR) came into effect on May 25th 2018. BookingHawk.com provides a number of features which help you to ensure your business complies with The GDPR.

BookingHawk.com is Irish owned and hosted. We never share either your data or that of your clients with anyone other than our Hosting Company (Hosting Ireland), and our Payment Providers (Stripe and N26).

  1. You must inform your clients of the explicit reasons for you holding their data. See how you can update the message from the default which we have entered by clicking here. NOTE: The default message is: “We require the information you have provided to allow us to schedule bookings and manage our diary. Your contact data will be used if we need to contact you. We use the software platform BookingHawk.com to help us to achieve these objectives. BookingHawk.com is Irish owned and hosted. BookingHawk.com do not use your data for any purposes other than those stated above.”
  2. Clients must give you explicit permission to hold their data. There is a checkbox in the dashboard for you to indicate if the client has done so when you are making a booking for them. When the client is booking themselves in, they must select the new data checkbox. To see this feature in operation, see this short video.
  3. Clients have the right to request that you delete their data, see how you can do so in this short video.
  4. Clients have the right to access their data. See how you can give them their data in this short video.
  5. Clients have the right to request that you edit/correct their data. See how you can do so in this short video.
  6. You have the ability to see the clients that are on your waiting list (Appointments Only). To learn how to enable your waiting list click here. To see how to view your waiting list, click here.
  7. The Data Protection Officer for BookingHawk.com is Niall Smith. Please feel free to contact him via the usual channels or on the below email address. shceduling-system
  8. You can merge clients if you notice that the same client is in your system with different email addresses. Should you do so, all data for both clients will be left with the remaining master client. To see a quick demo of this, click here.