COURSE DESCRIPTION

The aim of this Prevention and Management of Aggression and Violence (PMAV) Course is to provide learners with the knowledge, skills and attitude to be able to manage aggression and violence.

This course provides staff members with the knowledge, confidence and skill in recognising the early indicators, assessing and de-escalating aggressive behaviour encountered within the context of their role.

Who should attend?

All individuals working in a Challenging role.

This course is based on the HSE’s Policy on the Prevention and Management of Work-Related Aggression & Violence 2018, their

Strategy for Managing Work-related Aggression and Violence within the Irish Health Service 2008 and the Mental Health Commission’s Code of Practice on the use of Physical Restraint. This is similar in content to the MAPA Course.

Course Content:

Theory of violence and aggression in the workplace

What violence and aggression in the workplace is

Understanding and managing conflict within healthcare

Ethical & Legal requirements associated with violence and aggression

Strategies to avoid occurrences of aggression and violence

Identification, assessment and resolution of conflict

Recognition, assessment and management of escalating situations.

Assault cycle

Recognition and assessment of the escalation process

Use of stage specific de-escalation skills

Service user and situation specific risk assessment and management.

Verbal de-escalation skills

Management of verbal aggression

Crisis management

Physical and psychological risks involved in physical interventions

Safe practice in lone working and working alone

Personal safety in providing physical care

Risks associated with the use of physical interventions

Physical Interventions and breakaway techniques

Practical Demonstration

The practical element of the course will include the following:

Defence against Kicks, Slaps & Punches.

Breakaways: Wrist/Arm Release, Two Hand Wrist Release, Release from Clothing Hold (Push/Pull), Clothing Release from hold from behind, Release from Hair Hold, Breakaway from hold to shoulders or neck, Body hold, Biting, Breakaway from Hair Hold & Ligature.

Assessment

The course comprises of theory and practical. It is tailored to suit the industry of the trainees. There will be a short written test and skills demonstration as part of the assessment.

Course Duration: 6 hours

Trainer

All courses are delivered by approved instructor/s.

Certification:

Certified by DN Health and Safety Training in line with HSE’s Policy on the Prevention and Management of Work-Related Aggression & Violence 2018, their Strategy for Managing Work-related Aggression and Violence within the Irish Health Service 2008 and the Mental Health Commissions’ Code of Practice on the use of Physical Restraint

Certification Validity: 2 Years

Refresher Course:

The learners must undergo refresher training every two years.